Excelente atención, en especial la de Mauricio del Resto, y Eduardo de la barra de Snack!!!! la pasamos muy bien, el Hotel tiene una vista hermosa.
We stayed for 7 nights in Feb/17 & right from check in we dealt with fantastic people. Front desk employees were always courteous & helpful especially Irina from Guest Services. She went above & beyond moving us to a different room when I requested one & always asking how our stay was. If you want excellent food you must try Restaurant Ceilito Linda. Their amazing Chef Alehandro makes the best meals I have ever ate in Mexico. We tried his lunch specials every day including his East Idian curried rice & loved them all. Many thanks to restaurant server also named Alehandro who always made us feel so very special. Alehandro has the best customer service skills I have witnessed in a very long time, a real asset to this resort. Server Gabriella was a sweetheart as well as the rest of the restaurant/bar employees, Mario, Baltazar (Garagara) & Sarahi. I watched as one of the restaurant managers, Ivan, consistently assisted his staff & always treated the guests professionally & courteously. We thoroughly enjoyed the beach & beautiful ocean along with two iguanas Pauncho & Lola. Flyboard Mexico also has a spot right beside restaurant Ceilito Linda so we got to watch & enjoy Edison teach people the tricks of flyboarding. As I said the best part about this resort is their wonderful staff. This is not a 5 star resort so don't expect 5 stars. Its comfortable, family friendly, is in a great location & is on a fantastic beach. My only complaint is that they never have small bills, 20 pesos so we can tip their amazing staff but Joe, one of the security guards told me about the money exchange place beside the Oxo where I got small bills. If in Cancun again, we would return to this resort.
mala atención de la recepción ,x parte de la Sra. güera se porto groseramente conmigo al momento de check out
Excelente servicio en el hotel, muy amables, comida muy rica y variada, el eqipo de animación entusiasta y dinamico, en general una estancia de 10, el unico inconveniente fue el querer realizar una pequeña ceremonia de renovación de votos en la playa (federal) y querer cobrar un monto de $7,000 solo por permitirlo. Fuera de eso muy buen trabajo de todo el personal que esta en el hotel
Gostaria de Elogiar o hotel. Ótimo preço, ótimo lugar! Somente alguns garçons são muito mau educados. Gostaria de elogiar o Mário, foi o melhor garçom!